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Finally, the study finds that human capital mediates the relationship between firm size and management innovations. Therefore, the disparate results shown by previous studies may be due to the fact that they did not take into account other organizational variables affecting this relationship.
This study makes a novel contribution to the hospitality literature because it is a pioneer study in examining internal and external factors together as determinants of management innovation in the hotel industry. The results show that employees' knowledge and the capacity to integrate this knowledge favour the introduction of management innovations. Likewise, they show that,in the sector analysed, only the relationships that managers establish with external change agents affect the achievement of management innovations. The particular organizational characteristics of each firm make any management changes highly specific, which reduces the possibility of transferring them from one organization to another. Consequently, the study shows that theintroduction of new management practices and processes is only fostered by the information and knowledge coming from external expert sources, that is, the knowledge provided by consultants or academic researchers. In addition, this study developed a scale to measure management innovation, based on what was established in the Oslo Manual (OECD/Eurostat, 2005), and this scale shows acceptable psychometric properties. Regarding the practical implications, the study suggests that firms can be more successful in developing management innovations if they invest in human capital and establish systems that make it possible to integrate the knowledge of the different members of the organization. Moreover, relations with specialists, such as consultants or researchers, are a tool that management teams can use to promote new management practices, processes and structures.
酒店业的管理创新近几年，管理创新的研究已经取得了相关的成果，但是缺乏有利于证实它的研究。本文考虑了餐饮业的两种管理创新的思路。在公司的内部背景下，员工的知识和技能以及公司的产能整合这方面的知识影响了分析进程。在外部设置方面，旅游业代理的评估执行和外部代理的变化的关系影响管理创新的发展。从西班牙的109所酒店经营场所获得的数据显示，内部资源与外部变革的关系同样影响管理创新。然而，旅游行业代理商所获取的知识不影响管理创新。论文网
本文结合了理性和时尚两种观点，分析公司酒店业管理创新的原因。该研究表明，基于合理的方法，某些内部和外部因素有利于管理创新，由此也提高管理的成效。从时尚的角度来看，该研究显示，凭经验提供的管理方法发挥着重要作用，因为它们的过程或者结构有助于确定和实施新的实践。通过伯金肖等人的理论研究（2008）两组人管理创新的过程：两组人利用内部变革的代理人或雇员和外部的变化代理或顾问以及学术研究专家，研究显示，这两种资源，内部和外部的，是对引进新的管理实践和流程的原因的合理解释。
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