摘要：近些年，随着电子商务和快递业的迅猛发展，包裹数量逐年增加，同时，消费者在网购的过程中，对物流服务质量及效率也提出了更高的要求，电商公司和快递企业在物流末端配送服务中发现，取件网点建设较少，单纯的上门投递方式造成妥投率不高且可能产生二次投递等，都成为制约物流服务质量和效率的关键因素。在这样的大环境下促进了菜鸟驿站的产生和发展，本文介绍了电子商务条件下仓储物流的特点和重要意义，菜鸟驿站的选址问题以及系统仿真的相关知识。并提出利用Arena仿真建立模型，理论联系实际情况，对菜鸟驿站取件流程进行模拟，搭建出合适的仿真模型，并提出合理的建议，从而提高菜鸟驿站的工作效率，缩短消费者取件的等待时间。在菜鸟驿站的选址问题中，提出了利用AHP层次分析法对问题进行研究，从而选择最优的菜鸟驿站网点。76162

毕业论文关键词：菜鸟驿站；仿真；仓储物流；选址

Simulation and Optimization of Rookie station

Abstract: In recent years, with the rapid development of e-commerce and express delivery, the number of parcels increased year by year, while consumers in the online shopping process, the quality of logistics services and efficiency also put forward higher requirements, electricity companies and courier companies At the end of the logistics service, it is found that the construction of the pick-up network is less, the simple delivery method is not high and the second delivery is possible。 It has become a key factor restricting the quality and efficiency of logistics service。 In this kind of environment, the promotion and development of the rookie station are promoted。 This paper introduces the characteristics and significance of warehousing logistics under the condition of e-commerce, the site selection of rookie station and the related knowledge of system simulation。 And put forward the use of Arena simulation to establish the model, the theory with the actual situation, the rookie station pickup process simulation, to build a suitable simulation model, and make reasonable recommendations to improve the efficiency of rookie Inn, shorten the waiting of consumers to take time。 In the rookie site location problem, proposed the use of AHP analytic hierarchy process to study the problem, so as to choose the best rookie station network。

Keywords:Rookie station；Simulation；Warehouse logistics；Location

目录

一、绪论 1

（一）研究背景及意义 1

（二）国内外现状研究 3

（三）主要研究内容 4

二、仓储物流系统研究 6

（一）仓储物流概述 6

（二）系统分析的理论和方法 7

（三）阿里巴巴的菜鸟模式 8

三、菜鸟驿站的内部配置系统仿真 9

（一）系统仿真概述 9

（二）系统仿真的步骤 9

（三）Arena软件概述 10

（四）仿真模型的建立与运行 11

四、末端网点选址 16

（一）选址问题 16

（二）末端网点选址原则及方法 16

（三）菜鸟驿站的选址问题 19

五、总结与展望