基于QFD的产品质量改进研究以视频服务为例
毕业论文关键词：质量功能展开；顾客需求；质量屋；视频服务
Research on Product Quality Improvement based on QFD ——the case of Video service Abstract With the advancement of Internet, the rapid development of the domestic video sites, more and more people use the Internet for communication, focus on hot news, entertainment or other content of interest. But in real life, due to the bandwidth, limitations of the equipment as well as the pursuit of high quality and other factors, led to the evaluation of video quality has always been difficult to reach. The main complaints have demonstrated long buffer time, Caton during playback, drag the progress bar is not smooth, low resolution and so on. These issues have always been a lot of video sites is difficult to grasp the control point. Quality Function Deployment (QFD) was originated in the 1960s in Japan. It is a quality management system which proposed by Akao Yoji and Mizuno Shige two professors . Quality function deployment is a product or service that is fully taken into account and meets the requirements of the customer in the design and production process.This article use the quality function deployment, analyzing customer complaints, seek urgent customer requirements, and its combination with technical measures to build quality housing, draw urgent need to change the technical measure is encoded parameters. Finally, to improve the video quality by improving coding parameters, to meet customer needs. For the service industry, the satisfaction of customer demand is placed in the first place. In order to achieve and exceed the customer's demand for the goal to improve the quality of video services, not only to stimulate more audience and meet the interests of enterprises, it has a more realistic significance for practice. It has a more practical significance for practice.
Keywords: Quality function deployment; Customer needs; House of quality; Video service
目录
0 引言 . 1
1 我国视频服务业的发展现状及存在的问题 2
1.1互联网视频服务系统 2
1.2网络视频服务存在的问题 . 3
1.2.1 视频服务行业的发展 .. 3
1.2.2 存在的问题 4
1.3小结 . 4
2 QFD的基本原理.. 4
2.1 基本概念 . 4
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