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摘要员工关系管理是人力资源管理中的一项非常重要的内容。其员工的参与和投入为企业制胜提供了保证，而融洽、和谐的员工关系，将会促使组织中形成良好的氛围，如互帮互助、互相协调工作，从而提高组织的绩效。而心理契约在员工关系管理中起着举足轻重的作用，它对员工关系进行管理，能够更加有效地提高员工的工作满意度和组织承诺。心理契约体现了组织和员工之间的一种期望，即关于责任和承诺,心理契约的构建与管理能够提高员工的工作满意度,组织承诺以及对企业的忠诚度。本论文通过对心理契约在员工关系管理中的应用开展问卷调查和访谈，对调查结果进行深入分析，研究企业应从哪些方面入手来提高员工的满意度，打造和谐的员工关系。研究心理契约形成、改变和违备的过程、影响因素以及企业如何能够有效地减少心理契约违背的产生、如何促使心理契约的履行从而改善心理契约违背后对员工和组织的行为等产生负面问题方面的研究。9389
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关键词：员工关系 心理契约 心理契约的违背 绩效沟通
毕 业 论 文 外 文 摘 要
Title Based on the psychological contact employee relation management
Abstract
Employee relationship management is a very important content in human resources management. The employee participation and input for winning the enterprise provide a guarantee. And cordial, harmonious employee relations, will enable organizations formed in good atmosphere, such as help one another, mutual coordination work, so as to improve the performance of the organization. And the psychological contract in employee relationship management plays an important role, It manages the employee relations , and can be more effectively improve employees' job satisfaction and organizational commitment. The psychological contract embodies expectations between the organization and staff, that is about responsibility and commitment, The psychological contract of construction and management to improve employees' job satisfaction. organizational commitment and the loyalty to enterprise's. This article through to the psychological contract in employee relationship management in the application of interview and questionnaire, the results are further analysis the enterprise should which aspects to improve employee satisfaction, build harmonious employee relations. The psychological contract information, change, and violations of the process for, influence factors and how the enterprise can reduce the psychological contract against, how to make the generation of psychological contract performance so as to improve the psychological contract of employees and organization against the negative behavior problems of research.
Key words Employee relations Psychological contract Violation of the psychological contract Performance communication.
目 录
1引言 6
1.1研究背景 6
1.2 研究的意义 6
1.3 国内外研究的现状 7
1.3.1 国外研究的现状 7
1.3.2国内研究的现状 8
1.4 文章的结构 9
1.5 本章的小结 10
2相关概念综述 11
2.1契约与心理契约的含义 11
2.2心理契约的特点 11
2.3 心理契约的类型 12