摘要:传统的移动通信业务办理都是在前台进行,客户浪费了很多的时间去排队办理业务,而移动公司花了大量的人力物力去建设业务办理网点。这样就造成了很大的资源浪费,因此我们想创建网上营大业厅来以此用于解决这些问题。35901
网上营业厅是各运营商为了方便客户办理查询各类业务而开办的专用网站,用户通过登陆网上营业厅可以自助办理各种业务、查询业务、查询消费记录等功能,这一点类似于网上银行。网上营业厅可以使用户减少劳累之苦,不用再为办理各种业务而奔波,花大量时间在营业厅排队。随着网络技术的发展和用户的需求,“互联网”的概念和内涵已经并且继续突破传统意义上基于PC的模式,向多样化终端、多手段接入、多媒体应用的下一代网络演进,而整个系统化的结果将导致应用和网络日趋紧密结合。这种网络构架的变革将对移动运营商的运营模式产生深刻的影响,一种可能的结果是:运营商将成立专门的、面向内容应用的运营部门,统一运营应用层“业务”,并与相应的固话网、宽带网、移动网等业务网络运营部门紧密结合,向客户提供完整的综合信息服务。中国移动门户网站也就应势而生,既汲取了国外的成功经验,又在实际应用中融合了中国客户的消费特点和服务需求。论文网
网上营业厅系统是移动通信提供给客户进行业务受理、营销推广、信息查询的网上自助平台。它是通信系统的一个项目,它给各大运营商提供了一个网上办理相关业务的网站,同时增加一个电信运营公司向客户提供优质服务的窗口,将运营商的服务延伸到每一个客户的 PC 桌面。通过登录该系统自助办理各种交易业务,使用户免去了劳顿之苦,不再为办理业务而奔波,省去在营业厅排队的时间,极大的方便了客户,目前已经越来越受到人们的喜爱。
移动通信网上营业厅系统能够实现日常业务办理、话费查询、个人信息管理以及套餐变更、积分计划、最新动态等基本功能,同时还能实现网上缴费,在线客服等网络服务功能。这些功能都是移动通信系统的重要组成部分,在促进社会发展方面起着重要作用。该系统基于Web模式和 .NET平台,以Web页面方式实现与用户的交互,在开发系统的过程中,采用Microsoft Visual Studio 2013编程工具,用C#[47]语言进行系统的开发,并运用SQL Server 2000[1,10]数据库进行数据存储。另外,开发过程以统一建模语言(UML)为辅助手段,为面向对象的需求分析建模,从而实现系统的所有功能。整个系统操作简便、界面友好、安全灵活、访问便捷。 毕业论文关键词:C#;移动通信公司;Microsoft Visual Studio
Mobile Communication Online Business Hall Simulative System
Abstract :Mobile communications of self-service packages business hall system is available to customers of mobile communication for service acceptance, marketing promotion, information, query the online self-service platform. It is a project of the communication system, it gives the operator provides an online business site, while there is a telecommunications carriers to provides customers a high quality services of Windows, extend the operator's services to every client's PC desktop. By logging into the system through various trading business self-service, avoid users to suffer from tire and anxiety, no longer do business trips, save the queuing time in business, great convenience to customers, now more and more people using it.
Mobile Business Hall system features in daily business processing, telephone enquiries, personal information management, as well as package change and integration plans, news, and other basic functionalities, while also achieving online payment, online customer service features such as network service. These features are the important part of mobile communication system, and it plays an important role in the promotion of social development. The system is based on Web mode and the .NET platform, by a Web page to implement user interactions, in the process of developing the system, using Microsoft Visual Studio 20013 programming tools, using the C# language for system development, and using SQL Server 2000 database for data storage. In addition, the development process use the Unified Modeling Language (UML) as a secondary means to model for a object-oriented analysis , so demand for all of the features of the system. The entire system easy to operate, user-friendly, secure, flexible, accessible and convenient.