摘 要：随着我国金融市场的对外开放和金融体制的改革，我国商业银行面临的竞争也越 来越严峻。银行对绩效管理的要求也越来越严格，平衡计分卡更是被广泛应用到各银行的 绩效管理中。本文以中国银行 S 支行绩效管理现状为例，分析 S 支行绩效管理体系，发现 S 支行绩效管理中存在的绩效考核指标设计严重失衡、绩效管理方法与银行战略目标不匹 配、忽视员工自身发展对银行发展的重要性、误将绩效考核等同于绩效管理等问题，运用 平衡积分卡理论分析上述问题，提出综合设置考核指标、加强绩效管理过程中的沟通、企 业文化建设及人才培养、健全绩效管理模式等意见，通过平衡计分卡提升 S 支行绩效管理 水平。85567

毕业论文关键词：平衡计分卡，绩效评价，指标体系

Abstract:With the opening of the financial market and the reform of the financial system, the competition of commercial Banks in China is becoming more and more serious。The demand for performance management is more and more strict, the balanced scorecard is widely used in the performance management of Banks。 n this paper, the performance management of S branch of Bank of China is taken as an example to analyze the performance management system。S branch existing in performance management performance appraisal index unbalanced design, method of performance management strategic target does not match with the bank, ignoring the staff own development on the importance of the bank's development, The performance appraisal is equal to performance management, Using the balance scorecard theory analysis of the above problems, this paper puts forward comprehensive set up assessment index, strengthen the communication of the management, to improve the performance management mode, to improve the performance management level of S branch by using balanced scorecard。

Keywords:Balanced Scorecard, Performance evaluation, Index System

目 录

1 前言 3

2 S 支行绩效管理现状 3

2。1 S 支行基本状况 4

2。2 S 支行组织现状 4

2。3 S 支行战略目标 5

2。4 S 支行绩效考核情况 6

3 S 支行绩效管理存在问题及原因分析 7

3。1 绩效考核指标严重失衡 7

3。2 绩效管理体系与银行战略目标不匹配 7

3。3 忽视员工自身发展对银行发展的重要性 7

3。4 误将绩效考核等同于绩效管理 8

4 基于平衡计分卡对 S 支行绩效管理对策分析 8

4。1 综合设置考核指标 8

4。2 及时进行绩效沟通 8

4。3 企业文化建设及人才培养 9

4。4 健全绩效管理流程