摘要21世纪以来，随着全球经济的迅速发展，被称为“第三利润源”的现代物流业已在世界范围内蓬勃兴起，它经历了几十年的发展后，一跃成为全球经济发展的一个新的经济增长点。在我国，由外资企业大量引进的现代物流也随之慢慢起步，但大部分的物流企业仍处于发展阶段，内部的服务范围相对狭窄，物流市场发展和内部的运营管理机制都还不完善，与发达国家相比还有较大差距。因此，在这种情况下建立一套合理、高效、便于操作的物流企业绩效评价体系，将有助于促进我国物流企业的健康发展。本文旨在通过分析影响物流企业绩效评价的因素，选取合适的评价指标，运用层次分析法确定指标权重，构建物流企业绩效评价指标体系，再通过分析物流企业面临的诸多问题得出提高物流企业绩效评价的可行性建议。最后以东宇物流企业为例，展开案例分析，从而为物流企业绩效评价进行优化并提出对未来发展有效的措施和建议。62362

毕业论文关键词：物流企业；绩效评价；层次分析法；模糊综合评价

Research on performance evaluation of logistics enterprises

Abstract Since the 21st century, with the global economy developing rapidly, known as "the third profit source" of the modern logistics already flourishing in the worldwide , it has experienced several decades of development, jumped into the global economic development of a new economic growth point.In our country, the modern logistics industry, which is introduced by a large number of foreign capital enterprises, has also been gradually started.But most of the logistics enterprises are still in the development stage, the internal service scope is relatively narrow, the logistics market and the internal operation management mechanism is not perfect, compared with the developed countries there is still a big gap.Therefore, in this case to establish a set of reasonable, efficient and convenient operation of the logistics enterprise performance evaluation system, will contribute to promote the healthy development of China's logistics enterprises.The purpose of this paper is through the analysis of the impact of logistics enterprise performance evaluation factors,select the appropriate evaluation index, using the analytic hierarchy process to determine the index weight, to construct the index system of the performance evaluation of logistics enterprise, and through the analysis oflogistics enterprises are facing many problems that enhance the logistics enterprise performance evaluation of the feasibility of the proposed Finally, taking the Dong Yu logistics enterprise as an example, study in zhe case. so as to optimize the performance evaluation of logistics enterprises and put forward effective measures and suggestions for the future development.

 Keywords：Logistics enterprises；performance evaluation；AHP；Fuzzy comprehensive Evaluation

0引言 1

1我国物流发展概况 3

1.1我国物流企业发展现状 3

1.2我国物流企业绩效现状 3

2国内外对物流绩效评价的研究现状 4

2.1国外对物流绩效评价的研究 4

2.1.1国外物流绩效评价指标研究 4

2.1.2国外绩效评价体系构建 5

2.2国内对物流绩效评价的研究 6

2.2.1国内物流绩效评价指标研究 6

2.2.2国内物流绩效评价体系构建 6

2.3国内研究中存在的问题