摘要:“外包”（outsourcing）这一名词在企业人力资源管理战略中受到越来越多的关注 和研究，人力资源外包作为一种新兴的发展渠道，在世界范围内被越来越多的企业所接受。 我国的人力资源外包还处于起步发展阶段，外包市场还没有形成一个完整的运营规范机 制，虽然人力资源外包在大企业十分受用，但也有很多企业对人力资源外包了解不深，外 包服务机构层次参差不齐，服务效能也各不相同，在人力资源外包过程中出现了不少问题。 因此本文以 ASK 集团招聘外包为例，重点分析人力资源外包的现状，分析问题存在的原因， 为企业使用人力资源外包提供相对应的策略，促进企业和人力资源外包市场的健康长久发 展，实现共赢局面。73468

毕业论文关键词：人力资源外包现状；成因；对策

Analyses the human resource outsourcing situation causes and countermeasures

Abstract: The term "outsourcing" has been given more and more attention and studied in the management of enterprises。 Human resources outsourcing, as a new channel of development, has been accepted worldwide by more and more enterprises。 China’s human resources outsourcing is still in the initial stage of development, and the outsourcing market has not yet  formed  a complete operating mechanism。 Although human resources outsourcing is very popular in large enterprises, many enterprises still hasn’t had a deep understanding of it。 What’s more, the level of outsourcing varies, and the service efficiency also differs, thus, there are plenty of problems in the  process  of  human  resources  outsourcing。 This  thesis,  taking  example  of  the outsourcing

recruitment of ASK group, focus on the analysis of the present situation of human resources outsourcing, and the reasons of its existing problems。 It also offers corresponding strategies to companies for their use of human resources outsourcing, which will promote the healthy and long-term development of enterprises as well as the market of human resources outsourcing, and achieve the win-win goal。

Keywords:Human resources outsourcing status;causes;countermeasures

目 录

一、引言 1

二、人力资源外包的现状---以 ASK 集团招聘外包为例 1

（一）人力资源外包概述 1

（二）ASK 公司简介 1

（三）ASK 使用人力资源外包的优势 1

三、ASK 公司人力资源外包存在的问题 3

（一）没有进行招聘需求分析 3

（二）薪酬等级模糊，福利待遇不高 3

（三）信息沟通不及时 3

（四）外包业务监管不当 3

四、人力资源外包产生问题的成因 4

（一）外包经验不足 4

（二）企业文化的差异 4

（三）缺乏过程监控和结果评价 4

五、解决人力资源外包问题的策略 5

（一）明确人才标准，选择合适的外包商 5

（二）高效率的信息交流和沟通反馈 5

（三）企业的跨文化融合