摘要目的对该社区现有的服务项目做满意度评价，为该社区改善当前服务提供依据；此外了解 乌镇某提供居家养老服务社区的居民对居家养老服务中的项目的需求和影响因素，为社区居 家养老服务项目的完善及发展提供参考依据。方法 选取在乌镇某个提供居家养老服务的社 区长期居住的老人为研究对象，共 214 为老年人，问卷的填写采用代填式，使用 Epidata3。1 建立数据库，并用 spss21。0 进行数据分析。结果 各类型服务项目中，健康服务中，健康 管理师评价满意的比率为 57。7%，在该类型服务中满意度评级最高；健康讲座最低，为 22。6%； 家政服务中，整理卫生服务评价满意度评价最高，为比率为 33。6%；陪同看病服务满意度评 价最低，为 19。2%；文化娱乐服务中，棋牌室活动评价满意度评价最高，为 58。2%；图书阅 览评价满意评价最低，为 17。8%。是否接受健康服务的影响因素是年收入；是否接受家政服 务的影响因素为学历；是否接受文化娱乐服务的影响因素是性别、学历、月医疗费支出。结 论 现有的服务项目中应着重提高健康讲座服务、陪同看病服务和图书阅览服务的服务质 量；在给老年人提供个性化的服务方式时，应该考虑年龄、学历、性别、月医疗费用支出以及身体自理情况。88614

Abstract Objective To evaluate the satisfaction of the existing service projects in the community, to provide a basis for improving the current service of the community, and to understand the needs and influencing factors of the residents in the residential care service at the residents' Pension services to improve the development and provide a reference basis。  Methods  A total of 214 elderly people were enrolled in the community, which provided long-term living in the community of Wuzhen, and the questionnaire was used。 The database was established using Epidata3。1 and analyzed with spss21。0。 Results The satisfaction rate was 58。7% in the health service, the satisfaction rate was 57。7% in the health service, the highest in the service of the type; the  lowest in the health talks was 22。6%; the satisfaction of the health service evaluation in the domestic service The evaluation rate was 33。6%, and the satisfaction rate was 33。2%。 In the culture and entertainment service, the satisfaction evaluation of the chess room was the highest, which was 58。2%。 The evaluation of the book was the lowest and 17。8%。 Whether the acceptance of health services is the annual income; whether to accept the impact of domestic service factors for education; whether to accept cultural and entertainment services is the impact of gender, education,

monthly medical expenses。 Conclusion In the existing services, emphasis should be placed on

improving the quality of service of health talks, accompanied by medical services and book reading services。 When providing personalized service to the elderly, consideration should be given to age, education, gender, monthly medical expenses and Physical self-care situation。

毕业论文关键词：健康管理服务； 服务项目； 满意度测评；居家养老

Keyword: Health management services； Service items； Satisfaction evaluation； Home care

目 录

1  背景 1

2  对象与源Q于D优G尔X论V文Y网wwW.yOueRw.com 原文+QQ75201`8766 方法 1

2。1 研究对象 1

2。2 研究方法 2

2。2。1 查阅文献法 2

2。2。2 问卷调查法