摘    要   目的 了解2014-2016年浙江省卫生监督投诉举报与查处情况，为进一步做好卫生监督工作提出对策建议。方法 对2014-2016年全省卫生监督投诉举报来源、专业、地区等进行描述性分析、对查实情况进行卡方检验以及对2016年杭州市G20期间（6月-8月）与前两年同期的公共卫生监督检查户次数与投诉举报数进行相关性分析。结果 2014-2016年全省共受理医疗卫生投诉举报6828件，无证行医投诉举报5710件，查实率为43。3%；公共卫生投诉举报2463件。近三年全省游泳场所、生活饮用水以及公共场所控烟投诉举报总数逐年增加，但查实率逐年下降。2016年杭州市G20期间（6月-8月）与前两年同期相比，沐浴场所、消毒产品企业、美容美发场所、住宿场所监督检查户次数与投诉举报数为负相关，而游泳场所为正相关，相关系数为0。74。结论 加强对医疗执业类监督,继续开展夏季游泳场所、保供水等专项行动；做好法制宣传教育工作；进一步畅通投诉举报渠道。90407

Abstract Objective: To analyze the investigation about the complaints and reports of health supervision in Zhejiang Province from 2014 to 2016, and to put forward countermeasures and suggestions for further health supervision work。 Methods: The descriptions of the source, profession and regional distribution of the health supervision complaints in Zhejiang Province from 2014 to 2016 were analyzed, and the province of health supervision verification situation perform the chi-square test。In 2016 Hangzhou G20 period (June-August) and the same period of the previous two years ,the number of public health inspection and the number of complaints reported perform correlation analysis。 Results: From 2014 to 2016, the total of 6828 medical and health complaints and reportes cases were received, 5710 cases of non-certified medical complaints, accounting for 61。5% of the total, the Case verification rate is 43。3%; public health complaints reported 2463。 In the past three years, the total number of complaints reported in the swimming places,drinking water health and the number of complaints reported in public places in Hangzhou has increased year by year, but the rate of verification rate decreased year by year。 During the period of Hangzhou G20 (June-August) in2016 and the same period of past two years, the number of supervision and inspection about bathing places, disinfection products business,beauty salon, accommodation were negatively correlated with the number of complaints and reports, but the swimming pool was positively , the correlation coefficient is 0。74。 Conclusion: To strengthen the supervision of medical practice, continue to carry out special action about summer swimming pools, drinking water and other special action; do a good job of legal publicity and education; To further smooth the complaint report channels, do a good job complaining investigation and feedback work。 

毕业论文关键词：卫生监督； 投诉； 举报； 查处 

Keyword: Health supervision; Complaints and reports; Investigation

目    录

1引言 4

2资料来源与方法 4

3结果与分析 4

3。1投诉举报与查处情况 4

3。1。1投诉举报与查处情况基本概况 4

3。1。2投诉与举报案件数比较 5

3。1。3 投诉举报来源分布情况 5

3。1。4投诉举报区域分布比较 5

3。1。5投诉举报案件从受理至反馈所需时间情况 6

3。2医疗卫生投诉举报与查处情况